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Timex US

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We recommend not sending sentimental or engraved items for repair. Please call us at 1.888.727.2931, we are happy to help.

My watch is sentimental. Should I send it for repair?

Returns & Warranty

Repairs

Can I make changes or cancel my online order?

Can I change the style or color after an order is placed?

When is my order shipped?

How can I track the status of my order?

What if I place an order and Timex.com doesn't have it in stock?

How will I know if my order is confirmed?

How can I find my order number?

When will this product be re-stocked?

What countries do you ship to?

What are my payment options on international orders?

What is the exchange rate applied?

Are there any additional costs that will be due upon receipt of my order?

What will the duties and taxes on my order be?

How can I return my international order?

International Orders

Orders

What forms of payment are accepted for online purchases, and when am I billed?

What is Klarna?

What shipping methods are available?

When will my order be delivered?

Can I ship to a PO Box?

Can I ship internationally?

Billing & Shipping

What is the return policy?

How do I get a return shipping label?

What is the usual turnaround time for returns?

Can I exchange an item for another color or style?

What is your policy on damaged items?

What is the warranty on Timex Watches?

What is Extend Product Protection?

Can you explain your repair or replace policy for warranty service?

Can you tell me what it will cost to repair my watch?

My watch needs repair. Should I remove the strap before sending it?

How long does it normally take to get my watch back?

What is the difference between a water-resistant and waterproof watch?

What is the warranty policy?

How do I track my repair?

Promo Details

Welcome Codes

Promo Terms & Conditions

How can I close/deactivate my account?

Where can I learn more about your Privacy Policy?

California Consumer Privacy Act

Privacy

Celebrating 170 Years of Timex Legacy: The Waterbury Classic 170th Anniversary Limited Edition

Where can I find my watch manual?

Where can I find watch replacement straps?

How water-resistant is my watch? What do the different depth ratings mean?

What are the differences between watch crystal (or glass) materials?

What is the difference between quartz, automatic and hand-wound (mechanical) watch movements?

Watch Features

How can I be sure the watch strap, band or bracelet will fit my wrist?

How can I be sure the watch case will be the right size on my wrist?

Watch Fit

Product Information

Accessibility Statement

Accessibility

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Products

My watch is sentimental. Should I send it for repair?Updated 9 months ago