Returns & Warranty

Articles

What is the return policy?

We accept returns for timex.com sales only. Purchases made from local stores or other websites must be returned to the original point of purchase. If you are not completely satisfied with your timex.com purchase, you have 30 days from the date of pur

How do I get a return shipping label?

You may obtain a return authorization by visiting our returns center, or via live chat. You will then be able to print a pre-paid return shipping label. You may drop the package off at your local post office. We gladly accept returns of unworn wat

What is the usual turnaround time for returns?

Once you've dropped off your return at the post office, it will be checked in and the refund will be processed. To prevent a delay in refund, returns must be shipped back within 7 days since the return label was issued. Do not ship items back throu

Can I exchange an item for another color or style?

We do not accept exchanges of products at this time. You may return your order and then purchase a new style or color as normal.

What is your policy on damaged items?

If you receive a damaged or defective item, please notify us immediately via email ([email protected]) and we will send you a return label or send a new product of the same style. As soon as the item is sent back a full refund will be issued.

What is the warranty on Timex Watches?

Your TIMEX® watch is warrantied against manufacturing defects by Timex Group USA, Inc. for a period of ONE YEAR from the original purchase date. Timex and its worldwide affiliates will honor this International Warranty. To obtain warranty service, re

What is Extend Product Protection?

Extend protects Timex watches with a simple, affordable plan so your watch is covered evenafter our manufacturer’s warranty expires. Simply add the plan to your purchase at checkout. The fine print. Read our terms and conditions. Processing a claim t